Privacy policy

Who handles your information

VYRO's legal operator and genuine contact/service address are awaiting confirmation. Privacy enquiries can be sent to vyro.human.support@gmail.com. This draft must be checked against actual service-provider arrangements before launch. Whether the Privacy Act 1988 applies to the operator must also be assessed; we do not claim certification or regulatory approval.

What is collected and why

If you email support, your email address, name and the information or attachments you send are processed to answer your enquiry, resolve complaints and keep relevant records. Avoid sending payment-card details, passwords, identity documents or sensitive recordings by email unless a lawful, necessary and secure process has been agreed.

Accessing the site and its hosted media can disclose an IP address, browser/device details and request information to hosting and media providers. Operational logging may process error and diagnostic information to maintain security and reliability. Emailing the Gmail support address uses Google's email service.

Checkout is not connected. This store currently has no order-payment collection or customer-account flow. If sales are enabled, necessary contact, delivery, transaction and support information and the relevant collection notices must be disclosed before collection. The current storefront does not upload recordings from your glasses.

Services, disclosure and overseas handling

Information may be handled by service providers involved in hosting, media delivery, diagnostics and email, and disclosed where required by law or reasonably necessary to address fraud or a legal claim. Disclosure must be limited to its legitimate purpose. We do not treat use of this site as blanket consent to unrelated marketing or sale of personal information.

Provider locations and the countries where information is stored or accessed have not yet been verified. Overseas handling may occur. The actual recipients, relevant countries where practicable and appropriate safeguards must be confirmed and disclosed before this policy is finalised. We do not promise that all information stays in Australia.

Security and retention

Reasonable access controls and security measures should protect information, but no internet or email service is completely secure. Information should be retained only for as long as reasonably needed for its purpose or applicable legal obligations, then securely deleted or de-identified. Exact operational retention periods remain to be confirmed.

Access, correction and complaints

Contact vyro.human.support@gmail.com to ask about your information, request access or correction, or raise a privacy complaint. We may seek proportionate identity verification to avoid giving information to the wrong person. We will assess the request, explain any lawful refusal and respond within a reasonable time.

If a complaint remains unresolved, you may contact the Office of the Australian Information Commissioner where it has jurisdiction or another relevant authority. This does not limit any other legal right.

Marketing and changes

No newsletter subscription is currently offered. If marketing is introduced, consent and unsubscribe arrangements must comply with applicable law; a support enquiry is not blanket permission for marketing.

See Cookies & website data for current storefront behaviour. Material changes to information handling require an updated policy and appropriate notice before the new practice begins.