Shipping & delivery

Australia · Free shipping

Shipping to Australia costs $0 AUD. International shipping is not currently offered. Any destination restrictions must be made clear before an order can be placed.

Estimated delivery: 7–14 days

The advertised Australian delivery window is an estimate of 7–14 days, not a guaranteed date. Dispatch timing, the shipping origin, carrier and whether this estimate uses calendar or business days are awaiting confirmation before orders open. We have not added an unverified separate handling period.

Peak periods, remote locations, weather and other disruptions may affect delivery. We will communicate material delays and assist with the options available under the law. A delay does not automatically remove your right to cancel or receive another remedy where the law provides one.

Delivery details and changes

Provide a complete, accurate delivery address. Contact support promptly about an error or a requested change. If an avoidable redelivery cost arises solely from an address you supplied incorrectly, we will explain any reasonable actual cost and seek your agreement before redelivery. No automatic penalty applies.

Missing, damaged or incorrect parcels

If a parcel is late, missing, damaged or contains the wrong item, contact vyro.human.support@gmail.com with any order number and relevant details. Photos can help where reasonably available. Prompt reporting helps an investigation but is not a fixed deadline for consumer rights.

VYRO will investigate with the delivery provider and arrange the remedy required by law. We do not treat a dispatch record or tracking scan as conclusive proof that the correct goods reached you, and we do not require you to resolve the problem solely with a carrier.