Returns & consumer rights

No change-of-mind returns

VYRO does not offer voluntary returns, exchanges or refunds if you change your mind, make an incorrect personal selection, find a lower price elsewhere or no longer want a correctly supplied product. This rule does not apply when goods fail a consumer guarantee or you have another statutory remedy.

Your Australian Consumer Law rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For a major failure, you may choose a refund or replacement. For a minor failure that can be remedied, VYRO may initially provide a free repair or other lawful remedy within a reasonable time. If the problem is not fixed within a reasonable time, further remedies may be available. Sale items and bundle purchases retain these rights.

How to request help

Email vyro.human.support@gmail.com with a description of the issue, reasonable proof of purchase and your preferred remedy. An order confirmation, receipt or other suitable proof may be used. Include photos or video if reasonably available; they are not an absolute requirement.

Contact us before sending a product so we can provide the genuine return destination and safe return instructions. A return authorisation helps handling; it is not a condition that removes statutory rights. Original packaging is not required to claim a faulty-product remedy. There is no arbitrary 7-, 14- or 30-day limit on consumer-guarantee claims; rights depend on the goods, circumstances and law.

Assessment and return costs

We may reasonably assess a reported problem and explain the result. We cannot refuse a remedy merely because the manufacturer's warranty has expired or require you to claim only against the manufacturer.

Where goods fail a consumer guarantee, VYRO will cover reasonable return costs as required by law. We do not charge a restocking fee for a statutory return. If a product is found not to have a consumer-guarantee fault, any proposed assessment or transport charges must have been disclosed and agreed beforehand and must be lawful and reasonable.

Refunds and bundles

An approved refund is based on the amount actually paid, not the struck-through original price. Refunds will be processed without undue delay using the original payment method where possible, unless another method is agreed; provider processing times may vary. Store credit will not be forced instead of a refund you are legally entitled to.

For a bundle, the appropriate remedy depends on the affected goods and your legal rights. We will not automatically reprice a retained pair at the single-pair rate, deduct a penalty or refuse a claim solely because the item was discounted. This does not limit a lawful right to reject or seek a remedy for the whole bundle.

Misuse and additional warranties

A remedy is not required for damage caused solely by misuse, accidental damage or modifications rather than a product failure, to the extent permitted by law. We will assess the circumstances rather than applying a blanket exclusion.

No additional voluntary warranty term has been confirmed. Any future express warranty must be provided separately and will operate in addition to, not instead of, your consumer rights.