VYRO / CUSTOMER CARE
Product safety & responsible use
Draft · Updated 10 November 2026
Not yet finalised for sales. Seller identity, genuine address and operating details need confirmation. These policies do not limit Australian consumer rights.
Recording and privacy
Comply with the recording, surveillance and privacy laws where you use the glasses. Obtain consent where required, respect private places and never use the glasses for harassment or unlawful surveillance. A recording indicator does not replace consent or permission.
Awareness and audio
Do not use distracting camera or assistant features while driving, cycling or operating machinery. Keep audio at a safe level and remain aware of traffic and other hazards. Open-ear audio does not guarantee that you will hear every warning.
Battery and handling
Follow the verified instructions supplied with the product, including charger requirements and temperature limits. Stop using or charging a device that is damaged, swollen, overheating or wet. Do not open, puncture or modify the battery. Keep small parts and charging equipment away from young children.
No water-resistance, electrical certification, UV-protection rating or suitability as protective eyewear is asserted by this policy. These claims require product-specific evidence. Do not rely on the glasses as safety eyewear or a medical device.
Compatibility and product verification
Voice features may require a compatible phone, software, network connection and permissions. Siri belongs to Apple; VYRO is not an Apple or Meta product and is not endorsed by those companies. Verified compatibility requirements must be provided before sale.
Available-product specifications, lens protection, battery/charging compliance, applicable Australian product-safety obligations and any required approvals must be verified before orders open. The specifications displayed for sold-out designs are not specifications for the available black or transparent product.
Report a safety concern
Stop using a product if you suspect a safety issue and email vyro.human.support@gmail.com with the issue and purchase details if available. For immediate danger, contact local emergency services. This advice does not limit VYRO's product-safety responsibilities or your consumer rights.
Official guidance: ACCC consumer remedies · OAIC privacy policies